![]() Saturday night will be first and only night every staying at an IHG property. Thankfully we have video of all of this that took place. They have not returned my phone calls or emails and have literally lied at their recounting of events. My credit card was charged for not just the one night on the wrong date, but an additional full price charge for the correct date, a random $50 charge AND an additional $30 charge for parking that I already paid through my booking!” The hotels response was a blanket “so sorry”. Do not stay here.” “Update-we are speaking to a lawyer. Unbelievable is all we could say as we drove home at midnight. All this to say, that with absolute certainty, we 40 something year old women have NEVER been in a situation like this or treated so disrespectfully or rudely by hotel staff, or really anyone. We are collecting our things and leaving. There are four women in here, in our pajamas, you do not need to be in this room. He unlocks the door and tries to shove his way into the room again, but I had the security bolt on. I pushed the door back and locked the security lock on the inside. He then tries to push open the door and force his way into the room. That he needs to contact the police to escort us out as this is a violation of our rights, having done nothing wrong and now being harassed. I let him know that it is NOT us and we are not leaving. I open it and it’s the security guy and now a manager (wearing flip flops-which really speaks to the level of professionalism) letting us know that we need to leave the hotel, we are being kicked out due to a noise complaint. Ten minutes later, a bang at the door again. I hang up in total disbelief and am flabbergasted at the poor handling all the way around. Besides, we are not doing anything wrong. To which I said, is it your policy to come bang at the door and not announce yourself before even the courtesy of a phone call? We didn’t know who this guy was. The rude girl at the front desk said, we had security knock at your door. I was like, what? We are in our pajamas about to fall asleep and watching HGTV. Then a call comes in saying there was a noise complaint against our room. He never announced who he was and we were not about to open the door to some stranger. ![]() I looked through the peep hole and some guy wearing a beanie hat looking nervous was on the other side. Laying in bed at 10:00 on a Saturday evening and watching HGTV, we get a banging on our door. ![]() ![]() My friends and I stayed in for the night as an escape from kids and to reconnect. As in, you can not even change your clothes in the bathroom because there is not enough room to move around. Thank you again for being our guest.I would leave less stars if applicable. I am sure you will find more than one menu item that entices you and I am happy to help you find a favorite you will enjoy. for your next visit with us, if you will send me your confirmation number, I will buy you dinner in our restaurant. It sounds as if you may have been with us during a busy show night at the Fox Theatre, when we offer an abbreviated menu of items that are faster to prepare for diners who are eager to get to the theatre. I am sorry to hear you did not prefer the menu options in our restaurant. Certainly, we are all happy to have this distinction, but understand with a property steeped in history, we are inspired to provide exceptional personal service so our guests enjoy their stay. Previous to the 1920's it was typical to have a common bathroom per floor to share with other guests. Our boutique hotel is a product of hospitality circa 1920's in the US and was one of the first hotels in Atlanta to have private bathrooms in each guest room. It is wonderful to hear our staff made the difference for you, despite a smaller than expected room. Dear Jaundiced_Eye from Adelaide, Australia - Thank you! We appreciate you choosing Hotel Indigo as your place to stay whilst in Atlanta and for taking time to share your experience and feedback with us.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |